---
title: What Are the Automated Email Types?
description: See the full list of automated email types the platform sends, grouped by invoicing, late fees, payments, refunds, account access, and support.
---
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2. [Email & Communication](https://help.hoastart.app/email-communication?hsLang=en)
# What Are the Automated Email Types?
##### Message Center \> Email History logs every email the platform has sent for the organization, and its Type column separates them into two groups: emails you or another admin chose to send (Email Blast) and emails the system sends automatically in response to something happening in the account. This article covers that second group — the automated types — and what triggers each one.
**When Would You Use This?**
- A member says they got an email and you want to confirm what it was for and why the system sent it, without guessing.
- You're reviewing Email History and want to tell at a glance which entries were something you or another admin sent on purpose versus something the platform sent on its own.
##### **Where to See These**
1. Go to Message Center \> Email History.
2. Look at the Type column for each row, or use the Email Type filter to show only one kind at a time (see [Filter Email History by Type or Status](https://help.hoastart.app/filter-email-history-by-type-or-status?hsLang=en)).
##### **The Automated Types**
**Invoicing**
- New Invoice — sent when a new invoice is issued to a member, whether created manually or generated automatically by an Invoice Schedule. Subject example: "\[Member\], you have an invoice from \[Organization Name\]."
- Invoice Due Today — sent on the day an open invoice's due date arrives, while it's still unpaid. Subject example: "\[Member\], payment for your invoice from \[Organization Name\] is due today."
- Invoice Due Tomorrow — sent one day before an open invoice's due date, as an advance reminder.
- Invoice Past Due — sent after an invoice's due date has passed without payment. Subject example: "\[Member\], payment for your invoice from \[Organization Name\] is late."
- Invoice Marked Paid — sent when an invoice is marked as paid.
- Invoice No Longer Marked Paid — sent when an invoice that had been marked paid is reverted back to unpaid.
- Invoice Voided — sent when an invoice is voided. Subject example: "\[Member\], your invoice from \[Organization Name\] has been voided."
**Late Fees**
- Late Fee Added — sent when a late fee is applied to an unpaid invoice. Subject example: "Your payment to \[Organization Name\] for '\[Invoice Name\]' is subject to a late fee."
- Late Fee Removed — sent when a late fee that had been applied is taken back off. Subject example: "Late fees on your \[Organization Name\] invoice for '\[Invoice Name\]' have been waived."
**Payments**
- Payment Processing / Payment Processing (Multiple Invoices) — sent when a payment has been submitted and is being processed, for one invoice or several at once.
- Payment Received / Payment Received (Multiple Invoices) — sent once a payment has been confirmed, for one invoice or several at once.
- Payment Canceled / Payment Canceled (Multiple Invoices) — the notice for a canceled payment, for one invoice or several at once. See [How Do I Cancel a Pending ACH Payment?](https://help.hoastart.app/how-do-i-cancel-a-pending-ach-payment?hsLang=en)
- Payment Failed / Payment Failed (Multiple Invoices) — sent to the member when their payment attempt fails, for one invoice or several at once.
- Payment Failed (Org Notice) / Payment Failed (Org Notice, Multiple Invoices) — the organization-facing counterpart to a failed payment, sent in addition to the member-facing notice.
**Refunds**
- Refund Issued — sent to the member when a refund is issued.
- Refund Issued (Org Notice) — the organization-facing counterpart sent alongside Refund Issued.
- Refund Failed (Org Notice) — sent to the organization when a refund attempt fails.
**Account and Access**
- Invitation to Join — sent when a member is invited to create a login for the organization. Subject: "You've been invited to join \[Organization Name\]."
- Password Reset — sent when a password reset is requested for a login.
- Staff Account Setup — sent when a new staff account is set up.
**Support**
- Support Request — sent in connection with a support request submitted through the platform.
##### **Good to Know**
- These emails go out on their own — no one has to click "send" for any of them. Invoice Due Today and Invoice Past Due, in particular, go out at a fixed early-morning time (around 2:00 AM in the account's timezone) rather than the instant the due date technically arrives, since they run on a scheduled daily check rather than a live trigger.
- Every automated email still shows a Status (Delivered, Opened, etc.) the same way manual Email Blast sends do.
- To see whether one of these emails reached the member, check its Status (see [Understand Email Status Values](https://help.hoastart.app/understand-email-status-values?hsLang=en)).
***Note:*** Automated emails cannot be turned off individually from Email History — they're a byproduct of the action that triggered them (inviting a member, an invoice becoming due, a late fee being added or removed, etc.), not a separate setting to configure.
- [Dashboard & Reporting](https://help.hoastart.app/dashboard-reporting?hsLang=en)
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- [Email & Communication](https://help.hoastart.app/email-communication?hsLang=en)
- [Budgets & Expenses](https://help.hoastart.app/budgets-expenses?hsLang=en)
- [Invoicing & Billing](https://help.hoastart.app/invoicing-billing?hsLang=en)
- [Payments](https://help.hoastart.app/payments?hsLang=en)
- [Bank Reconciliation](https://help.hoastart.app/bank-reconciliation?hsLang=en)
- [Organization Settings](https://help.hoastart.app/organization-settings?hsLang=en)
- [Support](https://help.hoastart.app/support?hsLang=en)
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