Void an Invoice

How Do I Void an Invoice That Was Created in Error?

Use Void when an invoice should never have gone out at all — for example, a special assessment accidentally applied to the wrong property, or a duplicate charge created by mistake. Voiding removes it from the active totals without deleting the underlying record.

Steps

1. Go to Balances > Invoice Dashboard.
2. Find the invoice, open its row's Actions menu, and choose Void.
3. A confirmation dialog asks "Are you sure you want to mark Invoice #[n] as Void?" It includes an optional Notes field and a Send email notification checkbox (notifies the member that the invoice no longer applies).
4. Click Mark as Void, then confirm again in the follow-up dialog.

What happens after voiding

Voided invoices drop off the default Invoice Dashboard list and no longer count toward Total Invoiced.

Can I delete an invoice schedule instead?

Yes — the schedule row's Actions menu also offers Delete, which removes the schedule itself and stops any future invoices from being generated (see “How Do I View and Manage Invoice Schedules?” for the confirmation steps). Invoices the schedule already created remain on the Invoice Dashboard unless you also check the option to void them. If a schedule should keep existing but simply stop billing, the row's Actions menu offers Deactivate as a lighter-touch alternative — it flips the Charge Status to Inactive without deleting the schedule record.