--- title: Understand Payment Status Values description: understand payment status values --- [Skip to content](https://help.hoastart.app/understand-payment-status-values#main-content) ![HOA Start](https://help.hoastart.app/hubfs/hoa-start-logo-v2.svg) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [HOA Start - Empower](https://help.hoastart.app/?hsLang=en) 2. [Payments](https://help.hoastart.app/payments?hsLang=en) # Understand Payment Status Values The **Status** badge on each row of Balances \> Payment Dashboard shows where a payment stands. The full set of values is: - **Pending** — an online payment that has been initiated but hasn't finished processing yet. An Owner or Org Admin can cancel a Pending ACH payment; see "[How Do I Cancel a Pending ACH Payment?](https://help.hoastart.app/how-do-i-cancel-a-pending-ach-payment?hsLang=en)". - **Succeeded** — paid online through the connected payment processor. - **Marked** — an Owner or Org Admin manually recorded it as paid, for example a mailed check or cash handed in. - **Unmarked** — a manual payment that was later voided (see "[How Do I Mark or Unmark an Invoice as Paid](https://help.hoastart.app/how-do-i-mark-or-unmark-an-invoice-as-paid?hsLang=en)"). - **Failed** — an online payment attempt that didn't go through. - **Canceling** — a cancelation of a Pending bank (ACH) payment has been requested and is still being processed. The Actions button on the row is grayed out until the status changes to Canceled. - **Canceled** — the payment was canceled after a cancelation request was confirmed. The invoice returns to Open, or to Late if its due date has passed. - **Refund Pending** — a refund has been initiated on an online payment but hasn't finished processing. - **Refunded** — the online payment has been fully refunded. ##### **Filtering by status** ![The Status filter list open in the Payment Dashboard Filter panel, showing Pending, Succeeded, Marked, Unmarked, Failed, Canceling, Canceled, Refund Pending, and Refunded](https://help.hoastart.app/hs-fs/hubfs/empower-kb-payment-status-1-status-list-open-v2.png?width=260&name=empower-kb-payment-status-1-status-list-open-v2.png) You don't have to scroll and scan for a specific status. Click **Filter** on the Payment Dashboard page and use the **Status** dropdown to narrow the table to just one status at a time (for example, only "Refunded" payments, or only "Failed" attempts). - [Dashboard & Reporting](https://help.hoastart.app/dashboard-reporting?hsLang=en) - [Members](https://help.hoastart.app/members?hsLang=en) - [Properties](https://help.hoastart.app/properties?hsLang=en) - [Documents](https://help.hoastart.app/documents?hsLang=en) - [Email & Communication](https://help.hoastart.app/email-communication?hsLang=en) - [Budgets & Expenses](https://help.hoastart.app/budgets-expenses?hsLang=en) - [Invoicing & Billing](https://help.hoastart.app/invoicing-billing?hsLang=en) - [Payments](https://help.hoastart.app/payments?hsLang=en) - [Bank Reconciliation](https://help.hoastart.app/bank-reconciliation?hsLang=en) - [Organization Settings](https://help.hoastart.app/organization-settings?hsLang=en) - [Support](https://help.hoastart.app/support?hsLang=en) [![HOA Start](https://help.hoastart.app/hubfs/hoa-start-logo-v2.svg "HOA Start")](https://hoastart.com/) Copyright © 2026, HOA Start