How Do I Update Organization Billing Status and Pricing Tier

An organization's Billing Status and Pricing Tier are not locked in at creation — they can be changed any time as the account's relationship with HOA Start changes. The Billing Status and Pricing Tier dropdowns on this page are available to both the Organization Owner and an Organization Admin — both see them enabled and editable. In practice, though, these two fields usually reflect a contract/pricing decision made with HOA Start, so it's worth confirming any change with HOA Start rather than adjusting them unilaterally.

How to Get There

1. Click Organization Settings in the left nav.
2. Click the Settings tab, then choose General from the left-hand sub-navigation. The Billing section is stacked on this same page below the General section.

Billing Status Options

• Trial — evaluating the product, not yet a paying customer.
• Paid — an active, billed customer.
• Suspended — access is paused, typically for non-payment or a support hold.
• Demo — an internal, sales, or staging/pilot org, never billed.

Pricing Tier Options

• Standard
• Premium
• White Glove — higher-touch, concierge-style support.
• Custom — a negotiated one-off package.
• Trial