How Do I Set a Reply-To Email Address?

Organization Settings > Settings has a Reply-To Email Address field. This is the address that shows up as the "reply to" when a member receives an automated email from the organization (an invoice notice, a late fee notice, a receipt, and so on) — if the member hits Reply in their inbox, their message goes to this address instead of a system no-reply address.

When would you use this?

• Members keep replying to invoice emails asking billing questions, and those replies are going nowhere because there's no working reply-to address on file.
• The board wants member replies to automated notices routed to the property manager or treasurer's inbox instead of whoever originally set up the organization.
• The organization changed office managers and the old reply-to address is no longer monitored.

How to Get There

1. Click Organization Settings in the left nav.
2. Stay on (or click into) the Settings tab — it's the tab that loads by default and includes Organization Name, Organization Slug, and Reply-To Email Address.
3. Enter the address you want replies routed to in the Reply-To Email Address field.
4. Click Save.

Good to Know

• This only controls where a reply lands if a member responds to an automated email; it does not change who the email appears to be sent from.save a blank value here.

• This only controls where a reply lands if a member responds to an from.

Note: Changing this address is recorded in the organization's Activity Log, including the previous and new value — see "How Do I View the Organization Activity Log?"