---
title: How Do I Add or Edit an Organization Contact
description: How to add or edit your organization's General or Billing contact, including how to update the billing contact's name, email and phone.
---

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1. [HOA Start - Empower](https://help.hoastart.app/?hsLang=en)
2. [Organization Settings](https://help.hoastart.app/organization-settings?hsLang=en)

# How Do I Add or Edit an Organization Contact

**Updating the billing contact:** On the Contacts tab, click Add / Edit, choose Billing as the contact type, update the name, email address or phone number, and click Save.

Organization Settings \> Contacts stores the people HOA Start (and, where relevant, third parties) should reach out to for specific topics — separate from the organization's Members list, which is for residents/owners, not administrative contacts. Owners and Org Admins can add, edit, and remove contacts on the Contacts tab.

##### **When would you use this?**

- Naming a "Website Administrator" contact so HOA Start knows who to reach about the organization's online account or portal, separate from billing questions.
- Adding a dedicated Billing contact so invoicing and payment questions go to the treasurer instead of the general Website Administrator contact.
- Updating a contact's email or phone number after that person changes roles on the board.

<iframe height="500" src="https://empower-guides.pages.dev/#SET-09-embed" style="border: 0; max-width: 100%;" width="100%" allowfullscreen loading="lazy"></iframe>

<iframe height="500" src="https://empower-guides.pages.dev/#SET-10-embed" style="border: 0; max-width: 100%; margin: 10px auto; display: block; clear: both;" width="560" allowfullscreen loading="lazy"></iframe>

##### **Steps**

1. Click Organization Settings in the left nav.
2. Click the Contacts tab.
3. Click Add / Edit.
   
   ![The Contacts tab in Organization Settings with the Add / Edit button highlighted](https://help.hoastart.app/hs-fs/hubfs/empower-kb-org-contact-1-contacts-tab-add-edit-v2.png?width=600&name=empower-kb-org-contact-1-contacts-tab-add-edit-v2.png)

1. Select a contact type: General ("Primary contact for the organization.") or Billing ("Contact for billing and invoicing matters."). If a contact of that type is already on file, the row shows that contact's name and opens it for editing; if not, a blank form opens.

![The contact type picker in the organization contact form](https://help.hoastart.app/hs-fs/hubfs/1-contact-type-picker.png?width=420&name=1-contact-type-picker.png)

1. Fill in Name (marked required), Email Address and Phone Number. Phone Number has a country-code selector (+1 is selected first) and an Ext box for an extension.
2. Click Save.
   
   ![The contact form with the Name, Email Address and Phone Number fields and the Save button highlighted](https://help.hoastart.app/hs-fs/hubfs/empower-kb-org-contact-2-contact-form-v2.png?width=400&name=empower-kb-org-contact-2-contact-form-v2.png)

##### **Removing a Contact**

On the Contacts tab, each existing contact's row has a Remove button. Click it to delete that contact.

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