---
title: Download a Receipt or Export from the Payment Dashboard
description: download a receipt or export
---

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1. [HOA Start - Empower](https://help.hoastart.app/?hsLang=en)
2. [Payments](https://help.hoastart.app/payments?hsLang=en)

# Download a Receipt or Export from the Payment Dashboard

##### **When would I use this?**

- A member asks for proof they paid a specific invoice — download that payment's receipt as a PDF.
- A member says they never got their receipt email after paying online — resend it.
- A treasurer or bookkeeper needs a batch of payment records to reconcile against a bank statement — export the filtered list as a CSV.

<iframe height="500" src="https://empower-guides.pages.dev/#PAY-07-embed" style="border: 0; max-width: 100%;" width="100%" allowfullscreen loading="lazy"></iframe>

##### **Export the whole filtered list**

1. Go to **Balances \> Payment Dashboard**.
2. (Optional) Apply any Filter or Search first to narrow the list to what you want to export.
3. Click the **List Actions** button at the top right and choose **Download Filtered Payments** to export the currently filtered list as a CSV. The same menu also includes **Resend Receipts**, which emails receipts again for the payments you select. It stays greyed out until you tick the checkbox beside at least one payment (the checkbox in the header row selects all of them) — it emails payers for real, so use it deliberately.

![The List Actions menu on the Payment Dashboard with Download Filtered Payments highlighted and Resend Receipts below it](https://help.hoastart.app/hs-fs/hubfs/empower-kb-download-receipt-1-list-actions-download.png?width=280&name=empower-kb-download-receipt-1-list-actions-download.png)

##### **Download a receipt**

<iframe height="500" src="https://empower-guides.pages.dev/#PAY-08-embed" style="border: 0; max-width: 100%; margin: 10px auto; display: block; clear: both;" width="560" allowfullscreen loading="lazy"></iframe>

1. Click **Balances** in the left menu, then click **Payment Dashboard**.
2. Find the payment. Type the invoice name, invoice number, or property in **Search Payments** and press Enter.
3. Click **Actions** at the end of the payment's row.
4. Click **Download Receipt**. A PDF receipt downloads to your browser's usual download location.

##### **Actions on an individual payment**

Use the **Actions** dropdown on a payment's row for payment-specific actions:

- **Download Receipt** — download a PDF receipt for that payment.
  
  ![A payment row's Actions menu with Download Receipt highlighted](https://help.hoastart.app/hs-fs/hubfs/empower-kb-download-receipt-2-row-actions-download-receipt.png?width=640&name=empower-kb-download-receipt-2-row-actions-download-receipt.png)
- **Resend Receipt** — email the receipt to the payer again. It is available on Succeeded and Marked payments.
- **Unmark Payment** — voids a manually-marked payment record (see "[How Do I Mark or Unmark an Invoice as Paid](https://help.hoastart.app/how-do-i-mark-or-unmark-an-invoice-as-paid?hsLang=en)"). On a Succeeded online payment, **Refund Payment** appears in place of Unmark Payment. On a Refunded payment, **Download Refund Statement** and **Resend Refund Statement** appear.

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